How to access the Service Desk
Introduction
The Service Desk is our new centralized portal where you can access articles and user guides to help with technology, raise new incidents, submit requests or check up on existing tickets.
The purpose of this article is to outline the different methods that can be used to access the Service Desk itself.
Accessing the Service Desk
From a Brandon Tablet/Laptop
- If reading this article, you can simply follow this link: https://brandontrust.freshservice.com/
- Alternatively, depending on the type of device you're using, the shortcut to the Service Desk can be found in one of these two places:
-
Desktop icon
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Start Menu Tile
Once the website opens, you may need to first sign in:
- Click the Login button in the top right:
- Click on Sign In With Brandon Trust ID
- Sign in with your Brandon Account.
- You should now be on the Service Desk portal.
From a Mobile Phone
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Work Mobiles: there should already be an application called Freshservice installed on your work mobile.
- Tap on the application.
- If this is your first time signing into it, it will ask for a Helpdesk URL. Type in brandontrust.freshservice.com and tap Next.
- Tap on Sign In With Brandon Trust ID and sign in with your Brandon Account. If your account name comes up automatically, you can simply click Allow the sign in.
- You should now be on the Service Desk portal.
On a Personal Mobile phone, the login process will be much the same as above, but you will first need to download the app from your AppStore/PlayStore.
Further Reading