Nourish - Guidance on Shared Phones
What’s happening?
We have over 230 houses/enterprise locations, as part of the Nourish roll out we are moving away from each house having an expensive smart service phone to have several shared phones or tablets in each house, which can be used by whoever is on shift.
A shared phone means different people can log into the phone and get information directly related to them, for example access to Nourish, B-Hive, B-Safe or email. However, this does remove some of the standard functionality of the phone such as the ability to text, as the log-in is related to the person logging in and not to the device.
What does this mean?
The change means all staff now have access to a device to do their work.
It means that you will no longer be able to use shared phones to use standard text and call functionality. It has also highlighted that people are using WhatsApp on the house phones. WhatsApp is not a Brandon supported application because as an organisation we cannot track messages. This leaves staff and people we support open to having their information shared inappropriately.
Please do not have work related conversations on WhatsApp, which includes personal information using either a work or personal phone. As this application is not on the list of approved applications as outlined in the Digital Usage Policy
We will shortly be releasing a specific WhatsApp policy.
You can sign up to bring your own device and use the work-related tools on your own phone. Bring Your Own Device - BYOD
What support is available to manage this change?
If you are using texting or WhatsApp from your house phone, then we have started to compile a list of different options. If you are unsure how to implement these and need any support please contact digital services digital.services@brandontrust.org
The list below is not exhaustive, so please let digital services know and they will try to find a suitable solution for you:
Scenario
Alternatives
We need to make phone calls
We use WhatsApp to keep a family member updated
Did you know you can access email from any Nourish device? Did you know we can use Teams with family members? If can email digital services, they can set family up with guest account (you just need their email address). The family member could then download the Teams app and receive messages, video calls or phones directly to their mobile phone.
We use the Shared Phone to make calls
You can use the landline, if you don’t have a landline, you can order a ‘basic’ phone from digital services
We use Text to receive appointment information from the GP (the person we support has capacity)
If the person has capacity, we should be encouraging the person to purchase their own phone and provide this number to the GP, so they directly manage this relationship with our support
If the person does not have capacity, we should work the family or representative to get a device put in place, whilst you work put this in place, you can order a ‘basic’ phone by emailing digital services and so you can receive this information on behalf the person supported
We use WhatsApp to video call a person we support, just to check in and see how they are doing
If the person has capacity, you call either using zoom, which is already deployed on the Nourish phones. The person supported would need to download either teams or zoom so they can receive the call. Please contact digital services to set up the person we support with a guest account.
We use What Three Words
The digital services team will ensure this app is installed as standard on Nourish devices
We use Text to receive on-line shopping codes or bank authentication codes
If the person has capacity, we should be encouraging the person to purchase their own phone so they can do their shopping independently or with support
If the person does not have capacity, we should work the family or representative to get a device put in place, whilst you work put this in place, you can order a ‘basic’ phone by emailing digital services and so you can receive this information on behalf the person supported
We use WhatsApp to communicate as team about what shifts need to be covered
Every staff member can sign up to Bring your own device and download the Planday app to their personal phone, this can act as an excellent way to advertise shifts, request shifts, swap shifts and has a messaging function as well. Just ask people to sign up here
Request to use my own device with Brandon Trust data