How to log in to Nourish A quick guide on how to log in to Nourish using different devices.   Please note that the first time you log in to Nourish on a device you will receive a message explaining that the device isn’t yet authorised.  Please notify a device manager and they will be able to authorise the device.  This needs to be done once per device. If you cannot log in to Nourish please contact the Digital Services team.   On a tablet          After you have logged in to the tablet, please tap on the “Carer App” icon Tap anywhere near where it says ‘tap to sign in’ Enter your full Brandon email address and password, and tap sign in On a phone         Please tap on the “Carer App” icon Enter your full Brandon email address and password, and tap sign in On a computer          Open a web browser, and visit seacole.nourishcare.co.ukhttps://seacole.nourishcare.co.uk Enter your full Brandon email address and password, and click sign in     To Sign Out   Tap or click on your name within Nourish, and click ‘Logout’    

Nourish Frequently asked questions What will Nourish do and why are we using it? What will Nourish be used for? Instead of using paper support plans, we will be moving to having digital records. All the most recent and relevant information which is currently in someone’s Plan for Life will be added to a digital record instead. We will also be adding working safely information and, in the future, potentially start using it for incident management too. Why did we choose Nourish? We have involved staff and people we support in selecting the right system for Brandon. Nourish was chosen as it is easy to use and is already in use by 25% of the social care market. We spoke to some of the people who were already using Nourish and they confirmed that it has had a really positive impact on how they record and update support plans. Oxfordshire have now been using the system since July 2024 and all the managers surveyed said they were either positive or very positive. Staff also fed back very positively about using the system. How will the app change how we record and use support plans? Anyone on shift, including any bank or agency workers, will have access to either a Brandon tablet or a mobile phone to use Nourish whilst on-shift. Managers will need to ensure agency and bank staff have access to the system by completing the online form Microsoft Forms (office.com) Team Leaders will work with managers to ensure existing assessment and support planning information is added onto the system. On a daily basis you will record information as you go; the system will help remind you of the interactions planned throughout the day (and night). Will staff have to spend more time on support plans and notes? The feedback from other people already using the system is that it takes less time, not more time, and the quality of information you can capture is better. The best feature is the ability to capture daily notes as you go out and about using voice notes. It also provides more opportunity for the people we support to be involved in their own daily notes. What information will people we support, and their families/contacts have access to? Nourish is designed for an individual and their support worker to work together to update information throughout the day. At this point we are not rolling out the family portal due to the complexity of confidentially, at this point. How will Nourish be introduced in my area and what information will need to be transferred over? What training and support will be provided to use Nourish? All locality managers and team leaders will have two days training. This can be booked through Learning Hive. Your area manager will be informed about the dates and when you need to book on. The software is easy to use so for support workers – they will be guided through how to use the system within Nourish. If you’re stuck, there is guidance built into the software, including an online support function, available 24/7. There will also be online drop-in sessions, more detail can be found on the intranet Nourish (brandontrust.org). Steph, Gareth and Will, members of the Brandon Nourish project team, will also be coming out to help you in your area. How will existing support plans be moved into the new system? Following full training, team leaders will be responsible for adding current support plan information into Nourish. Just the latest information will need to be added. Again, support will on hand if you’re stuck with how to do anything. How do I ensure all the staff in my team understand the updated support plans? Support staff who are logging in to a person they support will be asked to complete an acknowledgment that they have read and understood the updated support plan. Whilst this will mean several acknowledgements will need to be completed for each person. However, it is important that people become familiar with the new layout of information and understand any changes which may have been made. What other types of records, information and checks will be recorded in Nourish? Most of the routine building and equipment checks will also be recorded in the system: carbon monoxide testing, fire alarm testing, fridge temperature checks etc. At this point incident reporting will continue to be managed through B-Safe, but as part of the pilot we will be testing it in Nourish. If successful, this will be rolled out in future years. Risk Management When adding risk information into Nourish, please make sure you use the pre- mitigation score to ensure it appears on the front page for each person we support, if there is a high risk. This will be explained further during the locality manager training. What do we do about hospital passports? Nourish has the option of generating an emergency pack, with the latest information. This should be printed, at least every six months or when there is a change. This information can be emailed to a medical professional using a secure email address or if a support worker goes to hospital with a person we support, they can access and share the information live. This does not replace your current processes but can be used in addition. The on- call duty manager will also have access to record and can email this, out of hours, if required. What will happen to previous support plans and information? What should happen with paper support records/files? Plan for Life All support plans and risk assessments are saved on Share Point. Once you have added this information onto Nourish, you should stop updating the Sharepoint version and use Nourish. However, we will keep the SharePoint version, in line with our Records Management & Retention Policy. Handover notes in Nourish will be used instead of writing handover notes in communication books. In the initial weeks of implementing Nourish we will need to ensure that printed paperwork (from Sharepoint) & daily notes are still available. Once we are confident that Nourish is working as expected, this folder, which belongs to Brandon Trust as part of our commissioned agreement, will be archived as per our Records Management & Retention Policy. Paper support notes and health notes will need to be kept locally for 9 months, in case they required as evidence for CQC or local authority inspections. These can then be archived as per policy. What will happen to the Working Safely folder? You will continue to use existing paperwork but we will looking to move the working safely folder onto Nourish in Spring 2025 What’s happening with Health Action Plans? This information is will now be available on Nourish and so this paperwork will no longer be required. Old information can be archived. What will managers team leaders need to check to make sure support plans are kept updated in Nourish? As a manager, what will I be expected to check? It will be expected that you must check support plans are in date each week, using the dashboard in Nourish. The training will cover how do this. As a team leader, what will I be expected to check? As a team leader you must regularly check alerts throughout the day, to ensure medications have been taken at the right time and that staff are updating interactions and daily notes throughout the day. You must check alerts at the beginning, middle and end of your shift. At minimum, once a month all people we support should complete the ‘How am I’ interaction. How are we going to be using the alerts function in Nourish? Setting up alerts in Nourish can be useful to remind teams and staff members about important information or tasks relating to a person you support or their home. To make sure alerts don’t become too frequent or make it difficult to see other key information in Nourish, we will therefore initially only be using alerts for medications. There is normally a two-hour window for taking medication and so a medium alert will be triggered an hour after the start of the medication window and a high alert at the end of the two-hour window. Managers will be expected to check these alerts and follow up. Whilst staff can also raise an alert, it is expected this should not substitute for a phone call or discussion with your manager if there is something you are worried about. If, as a manager, there are alerts you would like to add in future, please speak with Gareth Williams or Stephanie Taylor and we can add this onto our list for consideration in the future. The purpose of the pilot is for us to learn together how to use Nourish to help us provide even better support, so we are keen to know what would help us do that. Technology and internet connection What devices or technology is needed to use Nourish? Nourish is an online app used on an Andriod smart phones and/or tablets. There is also a desktop version that will mainly be used by managers. We will be making sure that all teams have the right Brandon devices available, so that all members of staff on shift supporting people can use Nourish whilst they are working. What if our workplace/place we support people has no internet or connection issues? As it’s an online app, Nourish requires an internet connection to use. We will be supporting any teams that have internet connectivity issues at their place of work. If you are already aware of internet issues at your workplace and have not raised this with our DS Team, please let them know by raising a request on the Service Desk. How do we give access to Nourish to Agency, Bank and Permanent staff who are temporarily working in a different location? Agency Staff - we are working towards a solution where when you set up any agency any member of staff in Neuven, they will automatically have access to the right location via the booking. However, in the short term, please complete the online webform. Bank staff - will be allocated a location within B-Hive based on where they have worked over the last 6 months. this will determine which locations they have access to in Nourish. If they need to work somewhere else to for a time limited period: complete the online webform. Permanent staff who need to work somewhere else for a time limited period: complete the online webform. Please set up the agency, bank or permanent detailing times they are supporting someone. Do not give access longer than needed. There will be monthly audits to ensure we are not breaching our GDPR obligations. Will Brandon be paying for eye tests now I have to use Nourish? Nourish is designed for support staff to be able to quickly and easily update support plans, as activities happen throughout the day rather than notes being completed at the end of the shift. Due to this, we do not expect the screen time spent using the app to be overly long and will not quality for free eye tests/glasses. However, if as a manager you have concerns that a person’s change of role or duties requires extended use of screens, please let the Health and Safety team know and they can undertake DSE assessment, if required.

Best practice principles on using digital support plans in Nourish Nourish will be used to record, plan and co-ordinate people’s support in real-time, on the go. At Brandon, it’s replacing each person’s Plan for Life folder, their Health Action Plan and Hospital Passport. Currently it’s not replacing the Working Safely folder, B-Safe, or people’s medication or finance folders. However, we are looking to develop these functions in Nourish following a successful roll out. Nourish is designed to involve people we support in writing their support plans and daily notes. If the person supported has meaningful involvement, we will record support information in the first person (e.g. ‘I like to get up by 9am’). Where records are made on a person’s behalf and in their best interest, then we will refer to them using their first name (e.g. ‘Frank likes to get up by 9am’). The Registered Manager is responsible for the quality of information inputted into Nourish, and subsequently the quality of information and measurable data collected by Nourish. Tools and support are available for managers. We record the ‘pre-mitigation’ risk in support plans, highlighting the risks to the person supported. These are the risks that are present to the person or others before any steps are taken to reduce or prevent them occurring. The support plan then details what the team need to do to mitigate the risk so that support is always provided in the safest and most effective way. Linking support Interactions and Logs to the relevant support plans is crucial to the system’s effectiveness, providing useful information to support workers and managers at the right time. ‘Frank’ is a practice profile provided to each team on Nourish and is used to demonstrate high quality support planning, recording and a platform for training new staff during their induction shadow time. Managers can archive documents no longer required and they can create new documents (including support plans) to tailor the Brandon Template to each person. Support information should be clear and concise, only including what’s relevant to the person e.g. if they don’t currently need to record their meals, then the Nourish meals Interaction doesn’t need to be used. It’s best not to set too many alerts on Interactions, keeping the alert functionality just for critical needs. Setting alerts for all interactions could result in critical ones being missed. Remember that Interactions do not overrule individual choice The person supported always maintains the right to refuse support, and this can be recorded in Nourish.

Nourish Section Advice PERSONAL HYGIENE Support Plan heading – you can add new headings for plans if needed. Always ensure a review date is inserted at the bottom of the plan (and it will appear at the top too). Next Review Due 22/10/2024 IDENTIFIED NEED Identified need – this is a brief description of the support that the person needs (and this should be stated in their local authority care assessment) Frank needs physical support with bathing, oral care, hair and nail care. He needs occasional prompting to use the toilet and dressing. LEVEL OF NEED Moderate Need PLANNED OUTCOME Planned outcomes – the outcome(s) are the goals that the person is aiming to achieve. The outcome should also state the impact of achieving the support intervention, such as promoting independence, improving wellbeing and quality of life, reducing loneliness etc. It's not about what staff need to do – that’s covered in the next section. Frank will feel clean and comfortable, and he will maintain good physical and emotional health by having daily personal care. He is developing skills with teeth brushing. HOW TO ACHIEVE OUTCOMES How to achieve outcomes – this is the description of how the person needs and wants to be supported. It’s about the interventions that support staff should take. If the person has been involved in creating their own plan, write in the first person – ‘I like to have my bath at 9pm’. If you’re writing on behalf of the person, use their name and write in the third person – ‘Frank likes to have his bath at 9pm’. Try and stick to the same pronouns throughout. Keep in mind that some staff may be supporting the person for the first time – include sufficient detail. Keep the description person-centred, including the person’s preferences, routines and quirks as well as their needs. Include the steps you need to take to encourage choice and promote independence. Structure the text using headings if there are several support themes (like this plan). This makes it much easier to read and locate information. (Nourish doesn’t currently have the option to underline, use bullet points or bold text, but you can cut and paste bullet points from Word) If there’s a lot of information about how the person needs to be supported with several different things, don’t forget you can create a separate support plan for some or all if needed e.g. bathing for someone with complex needs. Bathing/washing Frank likes to have a bath at around 9pm, before he goes to bed. He dislikes showering. He appears to have no preference for male/female support He needs support to run the water and make sure the bath doesn’t overfill. Staff should use the thermometer to ensure the water temp is at or below 41 degrees. Prompt Frank to take his towel, pyjamas and wash bag to the bathroom. Prompt Frank to put the non-slip bathmat in the bath, and the towelling mat on the floor to reduce the risk of slipping. Frank uses Sanex bath cream to wash his body with a bath sponge. He needs prompts to wash under his arms and his groin area. He may ask for support to wash his back. Frank likes to be left alone to have a soak for approx. 10 minutes after washing. If he’s ready to get out sooner he’ll often shout ‘Out, out, out’. He needs prompting to get out of the bath slowly and carefully, using the grab rail to steady himself. Frank will dry himself with his towel but may need help to dry his back. He likes to put on his pyjamas whilst in the bathroom. He doesn’t wear slippers. Frank washes his hands and face (with a flannel) in his bedroom washbasin in the mornings. Don’t suggest a bath or shower as this will make him cross. Hair, shaving and nail care Frank dislikes having his hair washed and will only agree to have this done on Sundays and Thursdays. Frank prefers to use Johnson’s baby shampoo. Put shampoo into his palm and he can wash his own hair whilst in the bath. He needs staff to rinse his hair with the shower attachment. Use tepid water for rinsing. Frank can shave himself with his electric shaver, and he shaves after his morning face wash. Make sure the shaver is always put back on charge. Frank needs support to trim and file his fingernails. He prefers this to be done whilst sat on his bed, after bathing. His scissors and file are kept in his washbag. Franks toenails are cut by the chiropodist every 8 weeks at Bloomsbury health centre. If they become long or jagged between appts, staff can file Frank’s nails. Oral care Frank dislikes brushing his teeth and needs a lot of encouragement after breakfast and before bed to do this. He gets gingivitis (sore gums) so brushing is really important for but can be painful. Frank’s learning to brush his teeth himself so that he feels more in control. He brushes his teeth at his bedroom basin, using his electric toothbrush. Squirt a pea-sized amount of toothpaste onto his brush and using hand-over-hand help him to brush his teeth, gently but firmly and ideally for at least 2 minutes if tolerated. Offer lots of verbal praise. Place brush in charger when the red light flashes. Make a record if there is blood in Frank’s saliva. After brushing, measure a capful of Corsodyl mouthwash. Frank keeps this in his locked bathroom cabinet. The key is kept in the guest room key safe. With prompts he will rinse his mouth for a few seconds and spit the mouthwash into the basin. Occasionally he may refuse to use mouthwash, and he will get cross if prompted more than once. Leave him and tell him it’s ok to do it later/tomorrow. Using the toilet Frank uses the toilet independently. He usually opens his bowels in the mornings. It’s helpful to remind Frank to use the toilet before going out as he often forgets. Dressing Frank can choose his own clothes and dress independently, but he may ask for help with buttons and belts on his trousers. Occasionally he’ll put his jumper on back to front and will need prompting to turn it round. Frank may need a reminder to take a jumper/coat if he’s going out. INTERACTIONS Interactions- Select relevant interactions for this support plan and add to timeline. Personal Care - AM Personal Care – PM Water temperature check

Attached to the knowledge base article are guidance documents that are provided to help you get up to speed with Nourish and its features. An overview of each of these documents are noted below for reference Care Support Plan Training Work Book The Care. Support plan Training Work book - V2 is a comprehensive guide designed to help users navigate and utilize the Nourish Care system effectively. The workbook covers various aspects of creating, editing, and managing care/support plans. Here are the key points: Care/Support Plans: The Nourish system comes with a ready-to-use care plan template that can be customized to meet the specific needs of your organization. The template is structured into folders and pages, which can be viewed and edited as needed. Editing Care Plans: Users can add or remove information from an individual's care plan by adding new folders or pages, or by archiving existing ones. Changes made to the template can be applied to any supported person. Adding Contents: The workbook explains how to add various contents to a care plan, such as care plans, interaction logs, documents, and notes. Each type of content has specific steps for adding and managing it. Archiving and Retrieving Content: Users can archive parts of the care plan, which hides them without deleting them. Archived content can be retrieved and restored as needed. Copying Templates: The care/support plan template can be copied to supported people when their profiles are created. Access to the care/support plan is granted after a pre-admission decision interaction is completed. Reviewing Care Plans: The workbook provides instructions on how to review and update care plans, including linking interactions, identifying needs, setting goals, and adding risks. Emergency Admission Pack: This feature allows users to quickly generate a document containing critical information about a person for use in emergencies. The pack includes profile information, critical and emergency information, and selected pages from the care plan. Reports: The workbook details how to generate quick reports and custom reports based on pre-set criteria or specific interactions. Reports can be personalized to include various types of information. Personalizing Interactions: Interactions can be customized to better meet individual needs by editing parameters, adding supporting documents, and creating personalized schedules. The workbook is designed to be a practical guide, with notes sections throughout for users to jot down important points during training sessions. Is there anything specific you would like to know more about? Implementation Training Workbook The Implementation Training Work book V2 is a detailed guide designed to help users effectively implement and navigate the Nourish Care system. Here are the key points: Logging In: Users are instructed to use Google Chrome to access the Nourish website. If there are issues with authorization, the trainer or manager will assist. Home Screen Layout: The workbook explains the layout of the home screen, including how to refresh the screen, search for individuals or groups, and access various features like the Nourish Support Team Chat and warnings. Adding and Updating Profiles: Detailed steps are provided for adding new profiles and updating existing ones. This includes filling in relevant information, updating general information, and managing the status and support types of individuals. Documents: The workbook covers how to manage documents associated with a supported person, including viewing, downloading, renaming, and adding new documents. Circle of Care: Instructions are given on how to add and manage information about a person's contacts outside the organization. Assessments: Users are guided on how to complete and update assessments for individuals, which are critical for their care and welfare. Personalized Care Pathways: The workbook explains how certain interactions within Nourish can trigger automatic actions, such as creating follow-up actions, pre-populating other interactions, and changing a person's status. Scheduling Interactions: Steps are provided for setting up interaction schedules at various levels (organization, provider, or personal) and for scheduling interactions to repeat at set intervals. Completing Interactions: The workbook details the different types of questions within an interaction and how to complete them. Warnings: Users are instructed on how to manage warnings, including viewing, closing, and understanding the different levels of warnings. Managing Staff: The process for adding and managing staff members is similar to that for supported persons, including assigning roles and managing access. Messages: The workbook explains how to use the inbuilt messaging function to communicate with individuals or groups within the organization. The workbook is designed to be practical, with notes sections throughout for users to jot down important points during training sessions. Is there anything specific you would like to know more about?

Introduction The purpose of the playbook is to pull together all the post live on-going information about Nourish. Adding new locations and people we support For larger transfers of business please work with business development to follow the outlined process Nourish - Onboarding and Offboardingv1.0.docx For smaller transfers, please raise a ticket for a new location to be added via digital services. Please note, it can take 10 working days for a new location to be added. If a person we support moves between houses, please raise a ticket with digital services and they can ensure the person is moved for you. Adding new staff and training New staff will be added onto B-Hive and this will automatically generate their access rights to Nourish For new managers there will be training on the first Tuesday and last Thursday of each month. Please book on via Learning Hive. Support guides can be found on the staff portal. Access for agency staff or temporary access for Bank or Permanent staff working in a different location Agency Staff – Can be given temporary access for up to 7 days by completing the online webform. Bank staff - Can be given access for up to 3 months using the online webform. Only give access for the time you know someone is going to be on shift. Permanent staff - who need to work somewhere else for a time limited period: complete the online webform. Please set up the agency, bank or permanent detailing times they are supporting someone. Do not give access longer than needed. There will be regular audits to ensure we are not breaching our GDPR obligations. Going Abroad Within European Union (EU) countries - Staff just need to email digital services desk digital.services@brandontrust.org and let them know the device and staff travelling with the person supported, where they are going and for how long, so they aren’t blocked. Staff should be advised not to use public wifi. Outside of the EU – whilst technically we use Nourish, it has been deemed that the cybersecurity risks are too high. In these cases, staff would print a copy of the emergency pack and we would need to use the same paperwork as we use now to capture daily notes. This information will need to be added upon return. What happens if Nourish goes down? As part of the roll out, everyone has been asked to update their local plans with this information Scenario 1 Loss of local Internet availability. It was discussed every house would have 2 connection (broadband and SIM cards). If Wifi goes down, mobile devices have SIM cards which will allow connection Scenario 2 Electricity outage which impact offline availability and Broadband Work offline on Nourish, initially. If issue persists, the go to nearest house or patch office to upload data. Depending on volume of updated either twice a day or towards the end of each shift. On-call manager will have access to the information from another location Scenario 3 More global internet (mobile and broadband impacted) outage. This is would be impacting more than Nourish or Brandon Trust but would be more general unavailability of systems and connectivity. Work off line initially (if you can access), if issue persists, the team will need to update the paper version Managers ensure at a minimum of six monthly or when a significant change occurs the Nourish emergency pack and support plan summary is printed and put into a secure location so it can be accessed. If issue persists, then we would revert to completing paper templates for notes etc . The on-call manager would need therefore to have access to previous plan for life template documents which could be distributed Other electronic alternatives were discussed but discounted and it was agreed that a paper back up was needed Scenario 4 Nourish is no longer operational as an organisation and systems are therefore unexpectedly unavailable Emergency Pack and if it persists revert to paper Registered Care Home Guidance – Nourish Outage In the case of a medical emergency or rapid decline in presentation, normal escalation of care and physical health monitoring should continue. In these circumstances, we should make any medical professionals aware were there may be gaps in information and the reason for this (i.e. Nourish outage) and that we will update them as soon as possible. With ongoing concerns over a period of shifts / days / weeks, the use of the Nourish system does not negate the requirement for consistent, detailed handover between shifts and ongoing physical health monitoring. If there have been concerns between shifts regarding physical or mental health, lasting longer than the duration of the shift, this information should be verbally communicated between the shift lead and documented on the handover, including most recent NEWS scores. News monitoring should continue to occur and be documented on paper during any Nourish outage. The scores can then be added to Nourish at a late date. Nourish Outage Escalation Issue identified Contact IT Support and report Make AM/On-call manager aware home is offline Switch off Wi-Fi - DO NOT log out of devices. Run an offline paper system until confirmation of repair. If over 24hr, report to the regulator Log on B-SAFE Once the server is returned, make the AM/On-call manager aware Access for the people we support We are looking to test, using the family portal, as a way of people we support having access to view their own record The person supported will need their own email address and device. If you would like a person supported to have access, please contact digital services Access for family members We are looking to test giving access to view limited information to family members with power of attorney or court of protection awarded responsibilities If you have a family member who meets this criteria and would like to be part of the test, please contact digital services Devices What if we break or need a different device? Hardware - For support with tablets, phones or access contact - digital.services@brandontrust.org Where can I go to get help? Hardware - For support with tablets, phones or access contact - digital.services@brandontrust.org Software - For support on how to use the software can access 24/7 in-app live support, as well as other system guides and videos through the Nourish Help Centre Support Guides - You can also find the latest FAQs and other guides, including how to log into Nourish, on the Service Desk. System Support Sessions Join a twice-weekly session to speak with members of the Nourish Support Team. You can ask questions about Brandon systems, including Nourish, or get 1-1 support on a particular process. Follow the links below to a join session: Mondays 2-4pm: Join via MS Teams Thursdays 2-4pm: Join via MS Teams

What’s happening? We have over 230 houses/enterprise locations, as part of the Nourish roll out we are moving away from each house having an expensive smart service phone to have several shared phones or tablets in each house, which can be used by whoever is on shift. A shared phone means different people can log into the phone and get information directly related to them, for example access to Nourish, B-Hive, B-Safe or email. However, this does remove some of the standard functionality of the phone such as the ability to text, as the log-in is related to the person logging in and not to the device. What does this mean? The change means all staff now have access to a device to do their work. It means that you will no longer be able to use shared phones to use standard text and call functionality. It has also highlighted that people are using WhatsApp on the house phones. WhatsApp is not a Brandon supported application because as an organisation we cannot track messages. This leaves staff and people we support open to having their information shared inappropriately. Please do not have work related conversations on WhatsApp, which includes personal information using either a work or personal phone. As this application is not on the list of approved applications as outlined in the Digital Usage Policy We will shortly be releasing a specific WhatsApp policy. You can sign up to bring your own device and use the work-related tools on your own phone. Bring Your Own Device - BYOD What support is available to manage this change? If you are using texting or WhatsApp from your house phone, then we have started to compile a list of different options. If you are unsure how to implement these and need any support please contact digital services digital.services@brandontrust.org The list below is not exhaustive, so please let digital services know and they will try to find a suitable solution for you: Scenario Alternatives We need to make phone calls We use WhatsApp to keep a family member updated Did you know you can access email from any Nourish device? Did you know we can use Teams with family members? If can email digital services, they can set family up with guest account (you just need their email address). The family member could then download the Teams app and receive messages, video calls or phones directly to their mobile phone. We use the Shared Phone to make calls You can use the landline, if you don’t have a landline, you can order a ‘basic’ phone from digital services We use Text to receive appointment information from the GP (the person we support has capacity) If the person has capacity, we should be encouraging the person to purchase their own phone and provide this number to the GP, so they directly manage this relationship with our support If the person does not have capacity, we should work the family or representative to get a device put in place, whilst you work put this in place, you can order a ‘basic’ phone by emailing digital services and so you can receive this information on behalf the person supported We use WhatsApp to video call a person we support, just to check in and see how they are doing If the person has capacity, you call either using zoom, which is already deployed on the Nourish phones. The person supported would need to download either teams or zoom so they can receive the call. Please contact digital services to set up the person we support with a guest account. We use What Three Words The digital services team will ensure this app is installed as standard on Nourish devices We use Text to receive on-line shopping codes or bank authentication codes If the person has capacity, we should be encouraging the person to purchase their own phone so they can do their shopping independently or with support If the person does not have capacity, we should work the family or representative to get a device put in place, whilst you work put this in place, you can order a ‘basic’ phone by emailing digital services and so you can receive this information on behalf the person supported We use WhatsApp to communicate as team about what shifts need to be covered Every staff member can sign up to Bring your own device and download the Planday app to their personal phone, this can act as an excellent way to advertise shifts, request shifts, swap shifts and has a messaging function as well. Just ask people to sign up here Request to use my own device with Brandon Trust data

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