Popular Questions We have heard a few questions when running the pilot of this setup, they are below:   Q. Where is the web browser? A. The Samsung web browser is not compatible with this setup, so you will have to use Google Chrome, this can be located on the main home page by tapping on Google and then tapping Chrome   Q. Why did this change need to happen? A. Google are discontinuing the way that we were managing mobile phones, of two different setups, this is the most appropriate for Corporate devices, and will help maintain better security. I Have Another Question/I Need Support As always, you can visit https://helpdesk.brandontrust.org at any time and raise a ticket for support, email us at digital.services@brandontrust.org.

Do note that following these steps will wipe all data off your phone. On the phone, swipe down from the top, and tap the cog Swipe to the bottom and tap About phone     Tap Reset at the bottom      Tap Factory data reset         Tap Reset, enter your pin to confirm and select Delete all. It may take some time for the reset to complete.   

. Icon  Meaning    No signal    Signal strength    Roaming (outside of normal service area)    Wi-Fi connected    Bluetooth feature activated    Location services being used    Call in progress    Missed call    New text or multimedia message    Alarm activated    Mute mode activated    Vibration mode activated    Flight mode activated    Error occurred or caution required    Battery charging    Battery power level 

Call Forwarding  Forward calls under different circumstances  Launch the Phone app and tap  → Settings → Supplementary Services → Call forwarding  The current status’ will be displayed. You can choose the options you require from here by entering the number to which the mobiles incoming calls will be forwarded to. 

1. Tap the Settings icon. 2. Tap Accessibility. Vision: Customise the settings to improve accessibility for visually impaired users.  Hearing: Customise the settings to improve accessibility for users with hearing impairment.  Dexterity and interaction: Customise the settings to improve accessibility for users who have reduced dexterity.  Text-to-speech: Change the settings for text-to-speech features used when voice feedback feature is activated, such as languages, speed, and more.  Direction lock: Change the directional combination settings for unlocking the screen.  Direct access: Set the device to launch selected accessibility menus when you press the Power key and the Volume Up key simultaneously.  Accessibility shortcut: Set the device to activate TalkBack, Switch Access, or Select to Speak when you press and hold the Volume Up key and the Volume Down key simultaneously for more than 3 seconds.  Notification reminder: Set the device to alert you to notifications that you have not checked at the interval.  Answering and ending calls: Change the method of answering or ending calls.  Single tap mode: Set the device to control incoming calls or notifications by tapping the button instead of dragging it.  SERVICES: View accessibility services installed on the device.   

This article will show you how to upgrade your Android mobile phone. 1) Unlock your phone 2) Swipe up to bring up your applications and select Settings 3) Scroll to the bottom and select Software Update 4) The phone will check for an update.  If one is availible it will show Download and Install - select this. 5) The phone will show your update details. Select Download 6) The phone will begin downloading the update. 7) Once finished you will need to select Install now to begin the update.   8) This can take around 10 minutes, and your phone will restart during and cannot be used. 9) Once the phone has finished updating you will be good to use it again.  Depending on how out of date your phone is, you may need to do this process a few times until the phone reports that there are no further updates to install.

If you need to reset your phone or are getting a replacement phone. It's worth checking that you contacts are being saved to the Sim card. Please follow the steps below: 1: On the home screen of the phone tap on the Phone app: 2: Then tap on the Contacts option at the bottom: 3: In Contacts, tap on the three dots icon and then tap on Manage Contacts in the menu that appears 4: Tap Import or Export Contacts 5: Tap on the Export option 6: Choose SIM 1 7: It will now show you a list of all the contacts that aren't already saved to the SIM. Tap on All at the top to select them all and then tap Done at the bottom. 8: Tap Export and it will then save all of those contacts to the sim. The sims will now be saved onto the sim. When you reset the phone or put the sim into a new phone, the contacts should appear.

If you need to reset or replace your work mobile and need to backup photos taken. Please follow the below steps to back them up to Onedrive: 1: On the Home screen, tap on the OneDrive icon: 2: If you are already signed in, please skip to step 3. Otherwise, please enter your Brandon email address and follow the sign-in process. 3: When you arrive main screen, tap on the Me option on the bottom right: 4: Then tap on Settings 5: Then tap on Camera Upload 6: Then tap on Camera Upload Account and it should give you an option to select your email. 7: Then tap on the Camera Upload switch to turn it on 8: There are some extra options on this screen, please find some explanations of these below: Upload Using: This will let you choose between Wi-Fi or Wi-Fi and Mobile Data (Only enable the Mobile Data option if Wi-Fi is not possible) Additional Folders: This will let you select folders created by other apps, such as Whatsapp screenshots. Upload on while charging: Self Explanatory Include Videos: Self Explanatory 9: To check the status of the backup, return to the Me menu and select the photos options, the photos will appear here. If you have a lot of photos this may take some time to back up, please keep checking to see the progress.

By the end of this guide you'll be able to reset android devices including Nourish phones and tablets. In this guide we'll be using a phone for demonstration but the steps are the same for a tablet. Step 1: Swipe Left -> Settings -> About Tablet -> Reset -> Factory Data Reset -> Delete All Step 2: Once the phone is turned on follow the prompts to select language, connect to the wifi, then set a screen pin of 2024, download the company apps and register the device. Step 3: Go to Settings -> Display -> Screen Timeout -> Set to 10 minutes Step 4: Once you're in the device wait 20 - 30 minutes for the download apps screen to appear Step 5: Press "Grant" on overlay permission Step 6: Tap the button to enable Managed Home Screen. Step 7: Press "Grant" on Alarms and Reminders Step 8: Press the button to allow permissions Step 9: Your device will now go into Kiosk mode where you can sign in with your Brandon login details